Frequently Asked
Questions

We translate all document types including legal contracts, immigration papers, educational certificates (degrees, transcripts, mark sheets), medical records, financial statements, technical manuals, marketing materials, birth/marriage/death certificates, powers of attorney, affidavits, and corporate documents. If you don't see your document type listed, contact us — we handle virtually everything.

We provide professional translation in over 100 languages, including English, Arabic, French, German, Spanish, Chinese (Mandarin & Cantonese), Hindi, Urdu, Tagalog, Malayalam, Tamil, Bengali, Persian/Farsi, Russian, Portuguese, Italian, Turkish, Japanese, Korean, Thai, and many more. We also handle rare and regional languages — just ask.

Yes. Our certified translations are performed by linguists accredited by the Ministry of Justice (MOJ) or relevant authority. Certified translations carry an official stamp and sign-off, making them acceptable for courts, embassies, government bodies, and official institutions.

A regular translation accurately converts text from one language to another. A certified (legal) translation includes a signed statement from the translator certifying that the translation is a true and accurate representation of the original, often with a notarized seal. Government agencies, courts, and embassies typically require certified translations.

We accept PDF, Word (.doc/.docx), PowerPoint (.ppt/.pptx), Excel (.xls/.xlsx), JPEG, PNG, and scanned documents. For physical documents, you can send clear photos or scans. Contact us if you have an unusual format.

You can submit documents via: Email (secure file transfer), WhatsApp (for quick submissions), in-person at our office, online portal/upload, or courier/delivery service.

Standard turnaround is 1–3 business days depending on document length, language pair, and complexity. Rush/express services (same-day or 24-hour) are available for an additional fee. Very large or technical documents may take longer — we'll give you an exact timeline upon request.

Most translations are charged per word (source language word count). Some documents (like legal contracts) may be quoted per page. You'll receive a transparent quote before we begin — no hidden charges.

Yes. We work with clear scans, photos, and even handwritten documents as long as the text is legible. If the document is difficult to read, we'll contact you for clarification before proceeding.

Yes. We offer website translation, app localization, software UI translation, and multimedia subtitling. Our team ensures cultural adaptation, not just word-for-word translation.

Every translation goes through a 3-step process: translation → editing → proofreading. We use translation memory tools, glossaries, and style guides to ensure consistency, especially for recurring clients.

Yes. We can handle the full chain — translation, notarization, and attestation/Apostille — so you receive a fully legalized document ready for submission.

Absolutely. We sign NDAs on request, and all documents are handled under strict confidentiality protocols. Your files are never shared with third parties.

Yes. We offer monthly retainer packages for businesses needing regular translation. Retainer clients get priority scheduling, discounted rates, and a dedicated project manager.

Contact us. We have a network of 500+ vetted linguists worldwide and can source even rare language pairs within 24–48 hours.

Attestation is the process of verifying and authenticating a document so it is legally recognized in the UAE (or other destination countries). It confirms that the document is genuine and can be used for official purposes like visa applications, employment, education, or business.

We attest all document categories — Personal (birth, marriage, death certificates, divorce decree, PCC, passport, ID cards), Educational (degrees, diplomas, transcripts, mark sheets), Commercial (trade licenses, certificates of incorporation, MOA/AOA, board resolutions), and Medical (medical certificates, health cards, lab reports).

For most documents, the chain is: (1) Notary Public (if required by originating country) → (2) Ministry of Foreign Affairs of the issuing country → (3) UAE Embassy/Consulate in the issuing country → (4) UAE Ministry of Foreign Affairs (MoFA). The exact chain varies by document type and country. We handle the entire process for you.

Attestation is used for non-Hague Convention countries (like UAE, most GCC countries, China, India, etc.). Apostille is a simplified certification for Hague Convention member countries (e.g., USA, UK, most EU countries). An Apostille replaces the embassy/consulate step.

Yes. We coordinate directly with embassies and consulates in the UAE and worldwide. You don't need to visit any embassy — we handle everything.

Apostille countries: 5–15 business days. Non-Apostille (embassy attestation): 2–6 weeks depending on embassy processing times. Urgent/express: available for an additional fee — as fast as 5–7 business days for some countries.

Yes. We provide real-time tracking via WhatsApp, email, or our online portal. You'll receive updates at every stage: document received → notarization → MOFA → Embassy → MoFA → ready for delivery.

For most attestation types, yes — originals are required because authorities stamp/verify the physical document. We handle originals with extreme care and return them via insured courier. For some self-attestation cases, copies may suffice.

MoFA (Ministry of Foreign Affairs) attestation is the final step in the UAE document legalization process. It confirms that all previous stamps (embassy, MOFA of origin country) are genuine. MoFA attestation is mandatory for almost all foreign documents used in the UAE.

Yes. We handle attestation for documents from 150+ countries including India, Pakistan, Philippines, China, USA, UK, Canada, Australia, Egypt, Jordan, Lebanon, Nigeria, Bangladesh, and more.

We can usually work with laminated documents (we remove lamination for stamping). However, if a document is severely damaged, torn, or faded, we may need a fresh copy from the issuing authority. We'll advise you case by case.

Yes. We offer free pickup and delivery within the UAE (Dubai, Abu Dhabi, Sharjah, Ajman, etc.). For international clients, we arrange secure courier service.

Typically: original degree/diploma/mark sheet, passport copy (first 2 + last 2 pages), visa copy (if applicable), and passport-size photo (some cases). We'll send you a customized checklist based on your specific document and issuing country.

Yes, in most contexts they mean the same thing — the process of making a foreign document legally valid in another country. "Legalization" is the more formal term; "attestation" is commonly used in the UAE/GCC region.

Yes. For Indian-issued documents, we handle the full chain including SDM (Sub-Divisional Magistrate) or HRD (Human Resource Development) attestation, MEA (Ministry of External Affairs) attestation, UAE Embassy attestation, and UAE MoFA attestation.

A notary public is a government-authorized official who witnesses the signing of documents, verifies identities, administers oaths, and certifies copies. Notarization adds a layer of legal authenticity to documents.

Document notarization (signing witnessing), certified true copies, oath/affidavit administration, Power of Attorney notarization, statutory declarations, declaration of documents, and witnessing signatures on legal documents.

Yes. The signer must be physically present (in person or via approved Remote Online Notarization if available in your jurisdiction). We cannot notarize a document without the signer present — this is a legal requirement.

Valid government-issued ID (passport, Emirates ID, or driving license), the document(s) to be notarized (originals), and any supporting documents referenced in the document (e.g., property papers for a sale agreement).

Yes. Our notaries are fluent in multiple languages including English, Arabic, Hindi, Urdu, Tagalog, French, and more. The notarization certificate will be in the language of the document.

Notarization verifies the identity of the signer and the authenticity of the signature on a specific document. Attestation verifies the document itself (often through a chain of government authorities) for use in another country. You may need both — for example, a notarized Power of Attorney that is then attested for use abroad.

Yes. We notarize all types of POAs — general, special, enduring, and property POAs. We also help draft POAs if needed (additional fee applies).

Yes. For corporate clients or individuals unable to visit our office, we offer on-site notary services at your location (office, home, hospital, etc.) within the UAE. Travel charges may apply.

Most notarizations are completed within 15–15 minutes per document, including verification and paperwork. Complex documents (like property deeds) may take longer. Walk-ins are welcome, but appointments are recommended.

A certified true copy confirms that the photocopy is an exact replica of the original document — the notary compares the copy to the original and stamps/signs it. A notarized document verifies the identity of the person signing the document. Both services require the original document to be presented.

For documents to be used in the UAE, the notarization typically needs to happen in the UAE (or at a UAE consulate abroad). We can advise on the best approach based on your location.

Yes. We can arrange Apostille on notarized documents for Hague Convention countries, and full attestation for non-Hague countries.

Pricing varies by document type and complexity. Basic notarization starts from AED 100–200 per document. We provide a transparent quote before starting. Package discounts are available for multiple documents.

Absolutely. We regularly notarize documents for use in the UK, USA, Canada, Australia, India, Philippines, China, and all GCC countries. We ensure the notarization meets the destination country's requirements.

Yes, by appointment. We understand urgent needs and offer extended hours including Saturdays (and some Sundays) for corporate clients.

Yes — if your country is on the UAE's approved list (50+ countries including UK, USA, Canada, Australia, Germany, France, Japan, South Korea, India, Pakistan, Philippines, etc.). If your country is NOT on the list, you'll need to take driving lessons and pass the theory + practical tests.

The UAE recognizes licences from 50+ countries including all GCC states, most of Europe (UK, Ireland, France, Germany, Italy, Spain, Netherlands, Belgium, Switzerland, Austria, Poland, and Nordic countries), USA, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, China, South Africa, and Turkey. Contact us to confirm your country's status.

Typically: original foreign driving licence, valid passport + visa copy, Emirates ID (original + copy), eye test certificate (from RTA-approved optician), certified Arabic translation of your foreign licence (if not in English/Arabic), passport-size photos (2), and a completed application form (we provide).

No — if your country is on the approved list, conversion is test-free. You only need the eye test and document verification. If your country is NOT on the list, you must complete driving lessons and pass theory, parking, and road tests.

With complete documents: 15–15 minutes at the RTA/testing center. Including document preparation (translation, eye test): typically 1–2 business days. Our express service can complete everything in under 24 hours.

Yes — tourists from approved countries can drive using their home licence (with rental car). However, UAE residents (with a residence visa) MUST convert to a UAE licence. Driving on a foreign licence as a resident invalidates your insurance.

You'll need a certified Arabic translation. We provide MOJ-certified legal translations of driving licences — usually ready within 12–24 hours.

Yes — our full-service package includes: document checklist & collection, certified translation of foreign licence, eye test appointment arrangement, RTA appointment booking, in-person assistance at the testing center, and licence collection & delivery.

Most standard car (Class B) licences. Motorcycle, heavy vehicle, and professional licences may have additional requirements. Contact us with your licence category for specific guidance.

No — licence conversion requires a valid UAE residence visa. Visit visa holders can drive on their foreign licence temporarily but cannot convert.

Most authorities require the licence to be valid (not expired) at the time of conversion. Some countries allow conversion within a grace period — we'll check your specific case.

Yes. We handle commercial/fleet licence conversions, including company car registrations and fleet documentation.

Our service fee starts from AED 350–500 (depending on package). Government fees (RTA/testing center) are separate — typically AED 300–500. We provide a full cost breakdown upfront.

The "Golden Chance" is a one-time opportunity for residents from non-exempt countries to skip driving classes and go straight to the road test. Availability varies — contact us to check eligibility.

Yes. We can check and clear any outstanding traffic fines before your licence renewal or conversion, ensuring a smooth process.

A PRO is a government-licensed professional or firm that handles all government-related documentation and approvals for businesses in the UAE. This includes visa processing, trade licensing, document attestation, and regulatory compliance.

Visa processing (residence, investor, employee, family, domestic worker), trade license applications/renewals/amendments/cancellations, document clearing and attestation, corporate sponsorship and labor law compliance, immigration and ICA/GDRFA/ADRESA filings, establishment card services, Chamber of Commerce registrations, municipality approvals, and free zone licensing support.

UAE government processes can be complex, time-consuming, and require in-person visits to multiple authorities. A PRO saves you time, ensures compliance, avoids penalties, and handles all paperwork — so you can focus on running your business.

Employment/residence visas (staff, employees), investor/entrepreneur visas, freelance/remote work visas, family visas (spouse, children), domestic worker visas, visit/tourist visas, Golden visa applications, and retirement visas.

Standard employment visa: 3–7 business days. Investor visa: 5–10 business days. Golden visa: 2–4 weeks. Family visa: 3–5 business days (after main visa is issued). Urgent/express: 1–2 business days (additional fee).

Typically: passport copies of all partners/shareholders, visa copies (if applicable), Emirates ID copies, NOC from current employer (for employment visa holders), Ejari/tenancy contract (for mainland), Memorandum of Association (MOA) or LSA, and passport-size photos. We'll send a customized checklist based on your license type.

Yes. We assist with free zone company setup in DAFZA, DMCC, JAFZA, IFZA, RAKEZ, Sharjah Media City, and more — including license application, visa processing, and office space coordination.

Ejari is a tenancy contract registration system in Dubai. It's required for most mainland trade licenses and visa applications. We handle Ejari registration as part of our PRO services.

Yes. We ensure your business complies with UAE labor law including employment contract drafting/review, WPS (Wage Protection System) registration, end-of-service benefits calculations, labor card processing, and MoHRE (Ministry of Human Resources) filings.

PRO service fees vary by package. Basic visa processing starts from AED 500–800 per visa. Full-service PRO packages (license + visa + attestation) start from AED 2,000–5,000 depending on scope. We provide detailed quotes.

Yes. Ideal for businesses with ongoing government needs. Retainer packages include a set number of visa processes, license renewals, and document clearances per month at a discounted rate.

Yes. We assist with government tender documentation, pre-qualification filings, and compliance certificates for public sector contracts.

An expired license incurs fines and may require re-application. We handle urgent renewals (even same-day in some cases) and ensure you're back in compliance before penalties escalate.

A Certified True Copy is an official photocopy of an original document that has been verified and stamped/signed by an authorized person (typically a notary public or solicitor) confirming it is an exact, complete, and unaltered reproduction of the original.

CTCs are required for visa applications, bank account openings, property transactions, court submissions, educational admissions, employment onboarding, and government filings.

As many copies as you need — volume discounts apply for 10+ copies. Completed in 10–15 minutes. Walk-ins welcome; same-day service guaranteed. Starting from AED 50–100 per document.

Academic papers, theses & dissertations, legal documents (contracts, agreements, affidavits), business reports & proposals, marketing materials & websites, medical/scientific manuscripts, immigration documents (personal statements, CVs), and books & publications.

Proofreading: AED 0.05–0.15/word depending on complexity. Standard turnaround: 12–24 hours for documents under 5,000 words. Rush (2–6 hour) service available for an additional 25–50% fee. Free quote on submission.

Simultaneous interpretation (real-time during conferences/courts), consecutive interpretation (speaker pauses, interpreter translates — for interviews, depositions, medical consultations), whispered/chuchotage, phone interpretation (OPI) on demand, and video remote interpretation (VRI) via Zoom/Teams.

Yes to both. We have certified legal interpreters approved by UAE courts (Dubai Courts, Abu Dhabi Courts, DIFC Courts, arbitration centers). For medical interpretation — covering doctor visits, hospital stays, and surgeries — our interpreters are trained in medical terminology.

Minimum booking: 2 hours (industry standard). Consecutive: AED 300–600/hour. Simultaneous: AED 500–1,200/hour per interpreter. Phone/VRI: AED 2–5/minute. Legal/medical: premium rates apply. We provide a quote within 15 minutes.

Website copy (homepages, service pages, landing pages), marketing copy (ads, email campaigns, social media, brochures), content writing (blogs, articles, whitepapers, case studies), legal copywriting (contracts, T&Cs, privacy policies), corporate copy (annual reports, investor presentations, company profiles), and creative copy (slogans, taglines, brand stories, press releases).

Yes. All web content is written with SEO best practices — keyword integration, meta descriptions, header structure, and readability optimization. Pricing: AED 0.50–2.00/word, or fixed project quotes. Every package includes 2 rounds of revisions. Monthly retainer packages available for ongoing content.

DataFlow is a global credential verification company authorized by UAE health authorities (DHA, MOHAP/DOH, ADHSC) to verify academic qualifications, professional licenses, and work experience of healthcare professionals. DataFlow PSV (Professional Statutory Verification) is MANDATORY for healthcare licensing in the UAE — required for all doctors, nurses, dentists, pharmacists, and allied health professionals.

Standard: 4–8 weeks. Express: 2–3 weeks (DHA, additional fee). PSV application: AED 1,500–3,000. Government fees: AED 500–1,500. Full package (DataFlow + attestation + license): AED 4,000–8,000. We follow up aggressively with your institutions throughout.

A negative/adverse report means discrepancies were found (e.g., unverified degree, mismatched names). This is serious — it can affect your ability to practice across the GCC. We help you resolve discrepancies, provide additional documentation, and re-apply.

Without a registered Will, if you pass away in the UAE your assets (property, bank accounts, investments) may be frozen, distribution follows Sharia law which may not match your wishes, and the process can take months or years in court. Non-Muslim expats especially need a Will to opt out of Sharia inheritance rules. A registered Will ensures your assets go exactly to your chosen beneficiaries.

DIFC Will (Dubai International Financial Centre) — for non-Muslims with international assets, common law framework, AED 5,000–10,000. ADJD Will (Abu Dhabi Judicial Department) — cost-effective, covers all 7 Emirates, AED 950–2,000. Dubai Courts Will — UAE property focus, AED 2,000–3,500. Mirror Wills available for couples. Our Family Protection Package starts from AED 8,000–15,000 and includes Mirror Wills, guardianship nomination, executor appointment, asset inventory, secure digital storage, and annual review.

Yes — especially for DIFC and ADJD Wills, you can complete the entire process via secure video link with no physical visit required. DIFC: 1–2 weeks. ADJD: 3–7 business days (fully remote). Dubai Courts: 1–3 weeks. Express processing available for urgent cases.

Monday–Saturday: 8:00 AM – 8:00 PM | Sunday: 9:00 AM – 5:00 PM (by appointment) | 24/7 WhatsApp support for urgent queries.

Yes! We offer: 10% discount for 3+ services bundled together, 15% discount for corporate/monthly retainer clients, special rates for law firms, hospitals, and recruitment agencies, plus seasonal promotions — follow us for deals.

Cash, credit/debit cards (Visa, Mastercard, Amex), bank transfer, cheque, and all UAE digital wallets (Apple Pay, Samsung Pay, etc.). Payment plans available for large projects.

Yes — if we cannot deliver the service due to our error, you receive a full refund. For client-initiated cancellations, we refund based on work completed (prorated). See our Terms & Conditions for details.

We use bank-level encryption, secure servers, and strict access controls. All documents are stored confidentially and deleted after project completion (unless you request retention). We are fully compliant with UAE data protection laws.

Absolutely. We serve clients worldwide — from the UK, USA, Canada, Australia, India, Philippines, Europe, Africa, and beyond. Many of our services (translation, attestation, DataFlow, Will writing) can be done 100% remotely.

(1) Call/WhatsApp us — Tell us what you need. (2) Get a quote — We provide a transparent, all-inclusive price within 15 minutes. (3) Submit documents — Via email, WhatsApp, or in person. (4) We handle the rest — You sit back and relax. (5) Receive your deliverables — Via courier, email, or pickup.