Privacy Policy

Introduction

Elite Legal Translation Services ("Elite", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, protect, and disclose information obtained through our website, mobile communications, online store, social media channels, email correspondence, telephone communications, WhatsApp communications, and in-person interactions.

This Privacy Policy applies to all visitors, clients, customers, suppliers, and users of our services, including but not limited to:

• Legal Translation Services
• Certified Translation Services
• Document Attestation Services
• Driving License Translation & Exchange Services
• Notary Public Applications
• Police Clearance Certificate Services
• Interpretation Services
• Immigration-Related Documentation Services
• Corporate and Business Documentation Services
• Online Store Orders

By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

Who We Are

Elite Legal Translation Services is a UAE-based professional services company providing translation, attestation, documentation, and related professional services to individuals and businesses.

For privacy-related inquiries, you may contact us through:

Information We Collect

We may collect the following categories of information:

3.1 Personal Information

• Full name
• Email address
• Telephone number
• WhatsApp number
• Residential address
• Company name
• Job title
• Nationality
• Date of birth
• Emirates ID details
• Passport details
• Signature
• Government-issued identification details

3.2 Document Information

As part of our services, we may receive copies of:

• Passports
• Emirates IDs
• Driving licenses
• Birth certificates
• Marriage certificates
• Academic certificates
• Medical reports
• Court documents
• Contracts and agreements
• Commercial documents
• Corporate records
• Power of attorney documents
• Immigration documents
• Other supporting documentation

3.3 Payment Information

When making purchases, we may collect:

• Billing information
• Transaction details
• Payment method information

3.4 Website Usage Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referral source
• Pages visited
• Time spent on pages
• Clickstream data
• Website usage statistics

How We Collect Information

We collect information through:

Information You Provide

• Website forms
• Contact forms
• Quote request forms
• Call-back requests
• Online store orders
• Email correspondence
• WhatsApp messages
• Telephone calls
• Live chat communications
• In-person visits

Automated Collection

• Cookies
• Analytics tools
• Website logs
• Tracking technologies
• Advertising platforms

How We Use Your Information

We use your information for legitimate business purposes, including:

Service Delivery

• Processing translation requests
• Completing attestation applications
• Preparing government submissions
• Delivering ordered services
• Verifying client identity
• Managing customer accounts

Customer Support

• Responding to inquiries
• Providing quotations
• Handling complaints
• Delivering updates regarding orders

Business Operations

• Internal administration
• Record keeping
• Quality assurance
• Staff training
• Auditing and compliance

Marketing Communications

With your consent or where permitted by law, we may send:

• Service updates
• Promotions
• Newsletters
• Company announcements
• Educational content

You may unsubscribe at any time.

Legal Basis for Processing

Where applicable, we process personal information based on:

• Your consent
• Contractual necessity
• Compliance with legal obligations
• Legitimate business interests
• Protection of legal rights

Document Confidentiality

Due to the nature of legal translation and documentation services, we understand the sensitive nature of the information entrusted to us.

We implement strict confidentiality procedures, including:

• Restricted employee access
• Secure storage systems
• Confidentiality agreements
• Secure file transmission procedures
• Internal data handling policies

All employees, translators, interpreters, and contractors are required to maintain confidentiality regarding client information.

Sharing of Information

We do not sell your personal information.

We may share information with:

Government Authorities

Where necessary to complete requested services, including:

• UAE government entities
• Courts
• Ministries
• Embassies
• Consulates
• Regulatory authorities

Service Providers

• Payment processors
• Hosting providers
• Cloud storage providers
• Delivery companies
• Technology vendors

Legal Requirements

We may disclose information where required by:

• Applicable laws
• Court orders
• Government requests
• Regulatory investigations

International Data Transfers

Your information may be transferred to and processed in countries outside the UAE when required for:

• Translation services
• Cloud hosting services
• International attestation procedures
• Foreign embassy requirements

Whenever such transfers occur, we take reasonable measures to protect your information.

Data Retention

We retain information only as long as necessary for:

• Providing services
• Legal compliance
• Accounting requirements
• Record-keeping obligations
• Dispute resolution

Retention periods may vary depending on document type, service category, and legal requirements.

Cookies Policy

Our website uses cookies and similar technologies.

Cookies help us:

• Improve website performance
• Understand visitor behavior
• Measure advertising effectiveness
• Personalize user experience
• Maintain website security

Users may control cookies through browser settings.

Disabling cookies may affect website functionality.

Google Analytics and Advertising

We may use:

• Google Analytics
• Google Ads
• Meta (Facebook) Advertising
• LinkedIn Advertising
• Other marketing platforms

These platforms may collect information regarding your interaction with our website and advertisements.

You may manage advertising preferences through the respective platform settings.

Security Measures

We implement reasonable administrative, technical, and organizational safeguards, including:

• SSL encryption
• Secure servers
• Password protection
• Access controls
• Malware protection
• Monitoring systems
• Secure document handling procedures

However, no method of transmission over the internet can be guaranteed as completely secure.

Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of processing
• Withdraw consent
• Object to certain processing activities
• Request a copy of your information

Requests may be submitted through our contact channels.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for:

• Third-party privacy practices
• Third-party content
• Third-party security measures

Users should review the privacy policies of external websites independently.

Children's Privacy

Our services are not directed toward children under the age of 18.

We do not knowingly collect personal information from children without appropriate parental or legal guardian authorization.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes become effective upon publication on this website.

We encourage users to review this page periodically.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

For urgent inquiries, you may also contact us through our website contact forms or official WhatsApp channels.

Consent

By using our website, submitting documents, placing an order, contacting us, or otherwise engaging our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.